air68 Platform Privacy Notice

This page describes what data we collect when you use air68 and how we keep that information protected. We collect personal information only when you register an account, deposit funds, or interact with our live-dealer tables and sportsbook. We use your data to verify your identity, process payments, and provide customer support.

We are transparent about how your information flows through our systems. We do not sell your personal data to third parties. We share data only with payment processors, compliance teams, and support staff who need it to serve you. We comply with data protection practices and respect your privacy rights.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Data Collection and Use on air68

What We Collect

We collect personal information in stages. During registration on air68, we request your email address, phone number, and password. We use these credentials to authenticate your account and send you account updates and support messages.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet, we collect transaction data including the amount, method, date, and time. We store this information to reconcile payments and prevent fraud.

To comply with Know-Your-Customer (KYC) requirements, we request a government-issued ID (KTP, passport, or driving license) and proof of address (utility bill or bank statement). We process these documents through our compliance team to verify your identity. We retain the image of your ID and address proof in a secure server for fraud prevention and regulatory compliance.

Account Data

Email, phone, password, name, date of birth, ID image, address proof.

Transaction Data

Deposits, withdrawals, payment method, timestamps, amounts.

Game Activity

Live-dealer table history, sportsbook bets, slot spins, account balance changes.

Support Data

Chat messages, complaints, KYC verification outcomes.

How We Use Your Data

We use personal data primarily for account administration and regulatory compliance. We verify your identity to prevent fraud and meet legal obligations. We process transaction data to reconcile deposits and withdrawals. We analyze game activity to detect suspicious patterns and prevent abuse of our live-dealer tables and sportsbook.

We also use your email and phone to send you account notifications (login alerts, deposit confirmations, withdrawal status). During major events—Liga 1 matches, Piala AFF tournaments, Piala Indonesia finals—we may send promotional messages about table availability or new features. You can opt out of promotional emails at any time via your account settings.

Our air68 Privacy Commitments

Data Security and Encryption

We protect your data using industry-standard encryption (TLS/SSL protocol) for all communications between your device and our servers. Your password is hashed and salted before storage, meaning we cannot read it even if our database is compromised. Your ID image and address proof are encrypted at rest and accessible only to authorized compliance staff.

We maintain multiple backups of your account data in separate secure locations. If a backup is needed due to server failure, we restore it from encrypted archives. Our data centers employ physical security (card-access controls, surveillance) and network security (firewalls, intrusion detection).

Third-Party Processors

We work with third-party service providers to deliver air68. Payment gateways (Stripe, 2Checkout, or local processors) handle DANA, e-wallet, mobile banking, and local payment transactions. These processors store transaction data according to their own privacy policies. We require all processors to maintain encryption and confidentiality agreements.

Our live-dealer video streams are broadcast from studios in Southeast Asia. Camera feeds and dealer communications are transmitted through secure streaming software. We do not record video feeds; we transmit them live only. After each session ends, the broadcast is discarded.

Our support ticketing system (Zendesk, Freshdesk, or similar) stores your support messages. Support staff in Jakarta, Surabaya, or Bandung may access tickets to resolve your issues. We require all support staff to sign confidentiality agreements.

Data Retention and Deletion

We retain your account data for as long as your air68 account is active. If you close your account, we retain transaction records for 7 years to meet anti-money-laundering (AML) regulatory requirements. We delete personal identifying information (ID image, address proof, phone number) after 3 years of account inactivity, unless we are required to retain it for legal or compliance reasons.

If you request deletion of your data, we honor the request for non-transaction information. However, we must retain transaction records, payment evidence, and KYC documents to comply with local laws and prevent fraud.

Your Rights

You have the right to correct inaccurate information. If your address or contact details change, update them in your account settings. If you believe we hold incorrect data, contact support and we will correct it.

You have the right to object to certain uses of your data. If you receive promotional messages and wish to opt out, click the unsubscribe link in our emails or adjust your notification settings in your account.

You have the right to lodge a complaint with local data protection authorities if you believe we have violated your privacy. We cooperate with investigations and provide evidence to authorities when requested.

Cookies and Tracking

We use cookies to remember your login session and preferences. A session cookie expires when you log out. A persistent cookie (up to 1 year) remembers your language preference and table favorites so you do not have to reset them each visit. We do not use cookies to track you across other websites.

Our website includes analytics code (Google Analytics or Mixpanel) that tracks page visits and user behavior. This helps us understand which features are popular and identify technical issues. Analytics data is anonymized and does not include your personal identity.

International Data Transfer

Our servers may be located outside your country. When you use air68 from Jakarta, Surabaya, Medan, or Semarang, your data may be transmitted to and stored on servers in Southeast Asia or beyond. By using air68, you consent to this international transfer. We apply the same encryption and security practices to all data regardless of server location.

Contact air68

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via live chat, email, or phone. Our multilingual team responds within 24–48 hours. We can provide a privacy officer contact if you have formal data protection inquiries.

This privacy notice is current as of the date it appears on air68. We update this notice periodically to reflect changes in our practices or legal requirements. We notify you of material changes by email and post updates prominently on our platform.